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FAQs

We aim to provide a first-class service to all our customers. If you have any questions, please take a look at the FAQ section below. If you can’t find the answer you are looking for please get in touch

GENERAL

Q. What is your Account Verification Process?

A. For security purposes, we verify all accounts that are created on SVM Corporate and at times, we may request additional information to validate the Account.

We reserve the right to cancel or reject accounts that do not meet our verification standards.

Q. When will my order be dispatched?

A. All our orders go through our Fraud Checking System, if the order is accepted by 1pm it will qualify for Same Working Day Dispatch. Orders received after 1pm will be dispatched the next working day.  

You can track the status of your order, by logging into your Account and visiting the My Orders section.

Q. Is there a limit to the amount I can purchase?

A. We accept orders between £200 - £5,000. 

For orders lower than £200, please visit iGiftiefor orders higher than £5,000 please call 01709 718055

Q. What other Products and Services do you offer?

A. We offer a range of Products and Services, if you would like to find out more, please call our Sales Team on 01709 718055. 

Q. What is Activation Point?

A. Activation Point is a safety protocol that allows you to activate your cards upon receipt.  This means no loaded cards can be lost in transit before they reach you. 

For more information click here 

Q. What is Collection Point?

A. Collection Point is a simple and secure method for accessing your eGifts.  

It provides management information including visibility of who has accessed the system. Collection Point guarantees that only authorised users can access your order history. For more information click here.   

Q. How can I check the balance on my Gift Card(s)?

A. Checking your balance differs per retailer. Please go to balancecheckers.com or check the retailer terms & conditions for further information on how to check the balance of your card(s). 

Q. Can I have my order shipped to a separate address?

A. For security, all billing and delivery addresses need to be the same. 

Q. Can I purchase International Gift Cards and eGifts?

A. On our website, you can purchase Gift Cards and eGifts in Great British Pounds to be delivered within the United Kingdom.  We do have an exciting range of European and International products, to find out more please call our Sales Team on 01709 718055.

COSTS & CHARGES

Q. What are the postage options available to me?

A.  We offer Royal Mail 1st Class and Royal Mail Special Delivery, costs as below 

Type Cost
Royal Mail First Class £4.25
Royal Mail Special Delivery  £10.45

Q. Are there any other fees associated with placing an order?

A. You will be charged a Corporate Credit/Debit Processing Fee, the fees will be charged as per the below:

Mastercard Business: 2.2%

Visa Business: 2.3%

When ordering eGifts, a Processing Fee of 15 pence per code will be applied.

PAYMENT QUESTIONS

Q. How can I pay for my order?

A. We accept all major corporate Debit and Credit Cards; usual Credit Card charges apply. If you wish to pay through a different method of payment contact our Sales Team on 01709 718055.

Q. Will I receive a VAT invoice for my order?

A. All orders receive an Order Confirmation email. If you would also like a VAT invoice, please email finance@svmglobal.com

ORDER DELIVERY

Q. My order has not arrived?

A. Please allow 5 working days for Royal Mail First Class Delivery and 2 working days for Royal Mail Special Delivery.  If your cards have still not arrived, please call Customer Care on 01709 718055.

Q. Can I cancel my order?

A. Unfortunately, all corporate orders are subject to a No Cancellation policy, please refer to our Terms and Conditions.  

Q. I have an issue with my order?

A. In the unusual event, you have an issue with your order, please contact our Sales Team on 01709 718055 or by connecting to our Live Chat.

Contact

If you have any further queries or require assistance, please call Sales Team on 01709 718055 or use our Live Chat, our lines are open Monday to Friday, 8am – 6pm.